At Purrpurrs, we’re committed to delivering beautiful nails with clarity and care. Please review the following information regarding shipping, returns, and replacement policies across our collections.

📦 Shipping

Inventory Items

• Ships from our U.S. warehouse within 2–5 business days
• Flat-rate domestic shipping: $6.99 USD, free with orders over $100
• Currently, we do not offer international shipping for inventory items

Bespoke Sets

• Free domestic shipping on all bespoke sets
• Processing time varies by artist; please refer to each product page
• We plan to open international orders for bespoke sets within the next few months—stay tuned!

🔁 Returns & Exchanges

All Sales Are Final

We do not accept returns, exchanges, or refunds under any circumstances.

Damaged Inventory Items

If you believe you received a damaged item, please contact us at support@purrpurrsnails.com within 3 days of delivery. We’ll be happy to help.

🛠️ Warranty & Replacements (Bespoke Collection)

Canshu’s Nail Studio

• Up to 3 replacement nails per bespoke set within 3 months of delivery
• Free processing and shipping (domestic & international)
• Replacements may take up to 3 months to complete
• Contact support@purrpurrs.com to request

Sherry’s Nail Studio

• No free warranty due to the complexity and uniqueness of materials
• Within 3 months of delivery, we may accommodate paid replacement requests (up to 3 nails), subject to artist approval and material availability
• If approved, labor and material fees apply, but shipping is included
• Contact support@purrpurrs.com to inquire

Other Bespoke Artists

• Warranty policies vary by artist and design
• Please refer to individual product pages for specific terms

Thank you for supporting handcrafted artistry and design at Purrpurrs. For questions or assistance, contact us anytime at support@purrpurrs.com.