Refund policy

Return & Refund Policy

Thank you for choosing Purrpurrs! Due to the personal and hygienic nature of our press-on nails, we do not accept returns, exchanges, or refunds.

However, your satisfaction is our priority. If you experience an issue with the quality of your order, such as defects or damage, please contact us within 7 days of delivery. Our customer support team will be happy to assist you and resolve the issue.

For assistance, please reach out to us at support@purrpurrs.com.

We appreciate your understanding and support!

Warranty Policy

At Purrpurrs, we proudly stand behind the quality of our bespoke nails. Each set comes with a 3-month warranty starting from the delivery date.

What the Warranty Covers

• Replacement: We provide up to 3 fingertip replacements within the warranty period
• Shipping: Both domestic and international shipping for replacements are covered under the warranty.

Important Notes

• Processing Time: Replacement orders may take up to 3 monthsto process due to the high demand for our artists' work.
• Material Availability: Certain materials, such as gemstones and charms, may be scarce. As a result, replacements might not feature identical components.
• Handmade Nature: Due to the unique craftsmanship of our products, replacements may differ slightly from the original designs.

To request a replacement, please contact us at support@purrpurrs.com with your order details and a description of the issue. Our team is here to ensure your satisfaction.

Thank you for choosing Purrpurrs for your custom nail needs!